Refund policy

Everything we sell is bespoke and handmade by us, because of this we only allow returns on unused product. Please do reach out if you have an issue with your order and we will do our best to remedy the situation. Return shipping is the responsibility of the customer. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at fourleafwoodshop@gmail.com. Please note that returns will need to be sent to the following address: 227 N Arnaz St. Ojai, CA 93023 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fourleafwoodshop@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
We can offer exchanges as long as the product is unused. Once the original product is returned, we 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fourleafwoodshop@gmail.com.